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BSS Services

CRM & Commercial Excellence Solutions for Scalable Business Execution

Streamline customer, sales and service execution through unified operations to deliver measurable outcomes at scale.
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Streamline Business Processes with AI-Powered Enterprise Applications

Customer Engagement
A unified customer execution layer brings clarity across the entire customer lifecycle improving pipeline visibility, response times and engagement consistency across channels.
Sales Enablement
Structured workflows, embedded automation and shared intelligence reduce friction, improve forecast reliability and allow teams to focus on high-value customer interactions.
Omni-Channel Campaigns
Connected omni-channel engagement capabilities enable personalised campaigns at scale, aligned with sales goals and clear visibility into drivers of demand, conversion and revenue.
Analytics & Insights
Unified data delivers real-time performance visibility and predictive insight, enabling faster, more confident decisions through advanced analytics and AI-driven models.
Embedded Intelligence
Embedded AI enhances prioritisation, recommendation and automation across sales pipeline, while maintaining transparency, governance and enterprise oversight.
Ecosystem Integration
Seamless integration across customer, service and core enterprise systems ensures consistent data flow, reliable processes and architectures built to support long-term growth.
Compliance & Governance
Built-in governance, auditability and access controls enable organisations to meet compliance requirements and maintain control without compromising speed or agility.
Delivery Optimisation
Focused delivery, structured adoption and continuous optimisation ensure applications are embedded into daily operations and continue to evolve with business priorities.
Our Forte

Life Sciences, Pharma & Healthcare

Life Sciences, Pharma and Healthcare organisations operate with complex commercial models, stringent regulatory requirements and large, distributed field teams. Supporting this environment requires technology partners who understand these realities.
Our deep experience in enabling Life Sciences and Healthcare organisations to modernise end-to-end workflows and drive commercial excellence makes us a strong fit for organisations operating at scale with high commercial and operational demands.

Our Expertise

Execute Faster. Scale with Control.
Enterprise application capabilities designed to unify customer, sales and service execution, delivering measurable outcomes without sacrificing governance, reliability or scale.
Execution Speed & Efficiency
Reduce operational friction by streamlining workflows across customer, sales and service functions, enabling teams to act faster and execute consistently.
Connected Enterprise Operations
Create a connected execution layer across systems and teams, eliminating silos and ensuring aligned processes, data and accountability across the organisation.
Performance Visibility & Control
Gain real-time visibility into operational performance, outcomes and bottlenecks, enabling informed decisions and proactive course correction.
Scalable, Intelligent Execution
Embed intelligence and automation into enterprise applications to support growth, adaptability and AI-enabled use cases without compromising control or compliance.

Expertise you can rely on Our Success Stories

Automating Field Force Operations

Problem
A life sciences and pharmaceutical organisation relied on fragmented field interactions, making it difficult to deliver consistent HCP engagement, closed-loop marketing content and actionable insights at scale.
Solution
Automated field force operations by implementing a mobile-first field force automation solution integrated with Salesforce Sales and Service capabilities. Enabled over 5,000 sales representatives with unified CLM access and performance insights through integrated analytics for informed decision-making.
Outcomes
HCP Engagement
Consistent, personalised field interactions at scale.
Sales Efficiency
Streamlined sales execution across a large distributed salesforce.
Marketing Intelligence
Turned actionable insights into campaign performance.

Enabling Leading Enterprises Globally

Why Work With Us?

ISO 27001 Certified
We adhere to the industry best practices for enterprise-grade governance and ensuring data protection across all engagements.
Proven Cross-Country Delivery Expertise
We specialise in delivering complex, multi-country services to large enterprises spread across diverse organisational environments.
Commercial Understanding
We understand the commercial priorities and business needs critical for your organisation’s growth.
Integrated Value Offering
We combine products, services and deep industry knowledge to deliver cohesive, outcome-driven solutions.
Subject Matter Expertise
You gain access to a strong network of experienced Subject Matter Experts across multiple industries worldwide.
Extended Technology Team
We are more than just a tech services provider; we become your extended technology team that reduces complexity and delivery risk.

Embark On Your AI Digital Transformation Journey

Share your business challenges and goals with us. We’ll partner with you to design and implement a practical, scalable path that delivers measurable outcomes.
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